Customer Service Representative
With thriving operations across NZ, Bidfood is the leader in Food Service Distribution. Bidfood Hamilton is looking for a versatile team player who can support our smooth day to day customer service operation. As a Customer Service Representative at Bidfood Hamilton, every day is different. Providing quality customer service via multiple channels including phone call, email and discussions. You will play a key part in fostering strong customer relationships, resolving inquiries, and ensuring a seamless experience for our customers.
40 hours per week, Monday to Friday: 8:30am to 5:00pm & 1-2 Saturdays per month (and/or when required)
What a day looks like at Bidfood for our Customer Service Representatives:
- Answer the phone in a professional and timely manner.
- Ensure orders are correctly entered and dispatched so that accurate invoices are generated.
- Support the CSR Supervisor as and when required with tasks and projects.
- Complete a fair share of workload including order processing via emails, phone pick up, My Bidfood processing, out of stock processing, greeting customers at reception.
- Any complaints are resolved to the customer’s satisfaction or referred to senior staff for assistance.
- Customers are made aware of specials that may suit their requirements.
- Customers are made aware of unavailable stock and alternative products are offered.
- As delegated, outbound calls are made to customers.
- Proactively look for work and new learning opportunities.
- Supportive role for account managers to help achieve targets and resolve customer issues.
- Learn new systems and processes within the business.
- Display flexibility to meet the needs of the business.
- Remain calm, productive and focused in pressured situations achieving desired outcomes and maintaining positive relationships.
Does this sound like you? Hit the "apply" button for a chance to join the team!
Skills & Experience
Desirable Skills
- Customer service experience
- Basic computer skills
- Works well with others
- Punctual and reliable
